Our returns policy has a truly unique feature! Read on!

Overview

Faulty products

If a product develops an actual fault that could have or appears to have originated from a manufacturing or design flaw, you can return it at any time. Please describe the fault in the device and we will evaluate it. If it obviously or could potentially be a manufacturing or design defect, we will refund or replace it depending on which you choose.

“I don’t want it after all” return

Our no-fault, no quibble return lasts 30 days if you change your mind about wanting it after all.

“It doesn’t work for me” return

If any product doesn’t work for you or isn’t working towards the desired effect after a reasonable period of use, you can return it up to 90 days after purchase, as long as we are able to discuss with you what the problem is so that we understand it. Please state why it isn’t working for you and contact details. We would like to understand the circumstances more and see how we can help if possible, especially if it’s a product intended to solve a problem.

Special Feature! If any device didn’t work because your issue is unique and we can help in some way we may consider designing something unique for you to help you resolve that issue. Ultimately, we’d rather spend more time and money designing and testing something that would solve your problem than simply refunding the money and leaving you with the issue unresolved. Our goal is to make a positive difference to you.

Digital downloads

These are non-refundable unless actually faulty somehow.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at Mike@pivotalshift.co.uk.

Sale / discounted items

If an item is at a sale price because of a declared defect – for example, missing a power supply – the normal return and refund terms apply, except that you can’t return something because of a deviation from normal product that was declared at the time it was purchased as being the reason it was discounted. For example, if a Missile Silo was stained and reduced fro that specific reason, you could return it if the material was faulty, but not because it is stained.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to:

Pivotal Shift Ltd, Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact Mike@pivotalshift.co.uk for questions related to refunds and returns.